Privacy Policy

Data Protection Statement

​This statement describes how we use your personal information in connection with this contract with you. Please take the time to read it carefully. You have a number of rights in relation to your information including the right to object to processing of your personal information where that processing is carried out for our legitimate interests and where we process your information for direct marketing, to opt-out at any time.

​The personal information collected by us includes your name, contact information, address, message body and sales cart we collect on submission of contact request or on completion of a sale.
This notice is in addition to any other data protection or fair processing notice we may furnish you with when providing you with our service or a quotation.

​1. Who we are and how to contact us

The terms “we”, “us”, “our” throughout this document refers to Fay Fireplaces and Stoves

​If you have any questions about how your information is stored or managed, any questions about this statement or wish to exercise any of your privacy rights please contact us at :

2. The purpose and legal basis for processing your information

We collect your personal information in order to process your contact request and to deliver your items. If you do not provide us some information that we request we may not be able to perform our contract but we will advise you if this is the case at the time.

In order to process your personal information for this purpose, the processing is necessary for the performance of a contract to which you are a party.

We may use your personal information for direct marketing purposes to make you aware of products and services which may interest you, in our legitimate interest. We may communicate with you by phone, post, email, text or through other digital media. You can opt out of receiving marketing communications at any time.

We may also request customer feedback and review of our services in the interest of promoting our quality of work. We carry out these activities for our legitimate business interest in developing relationships with our existing customers.

​3. Your Information and Third Parties

Third Party Service Providers: We may share your personal information with third party service providers that perform services and functions on our behalf such as our accountants and other business advisors, IT service providers, Delivery Companies, marketing companies who carry out marketing campaigns on our behalf, any sub-contractors we engage to carry out services we cannot perform.

4. Storage Periods

We may hold your personal information for a period of 7 years from the date of completion of this contract. We may hold this data for a longer period if we are legally required to do so.

​5. Your Rights

You have a number of rights under data protection law in relation to how we use your personal information. You have the right, free of charge, to:

1. check what type of personal data we hold about you and what we do with that information (you are also entitled to receive a copy of this information);

2. have any inaccurate personal data which we hold about you updated or corrected;

3. erase personal information we hold about you;

4. stop us from using your personal information in certain cases, including if you believe that the personal information we hold about you is inaccurate or our use of your information is unlawful. If you exercise this right, we will store your personal information and will not carry out any other processing until the issue is resolved;

5. object to us using your personal information where we rely on our legitimate interests to use your information. We will stop using your personal information unless we can demonstrate an overriding legitimate grounds for the continued processing of this information; and

6. receive certain aspects of your personal information in a structured, commonly used and machine readable format and to have that information transferred to you or another data controller.

7. Object to us using your information for direct marketing at any time.

8. Where the processing is based on consent, the right to withdraw that consent at any time.

These rights are in some circumstances limited by data protection legislation. If you wish to exercise any of these rights please contact us using the contact details contained in this order form. We will endeavour to respond to your request within one month. If we are unable to deal with your request within one month we may extend this period by a further two months and we will explain why.

You also have the right to lodge a complaint to the office of the Data Protection Commission. Please visit for more information.

​6. Marketing from us-opt out

If you do not wish to hear from us about special offers and promotions by way of post, email, phone, You can object to our use of your information for direct marketing purposes at any time by contacting us at the details set out above or following any of the unsubscribe links in our marketing material.